I first saw this at Barnes and Noble, but ended up checking out at JoCo Library.It is an entertaining and in-your-face book about work and customer service.
Here's a few nuggets that made me think:
- Superstars will always leave you. And they make their own rules
- 20/60/20 rule - the top 20% will move on. The bottom 20% performers should get let go. After those people go, the remaining 60% can go up or down into the other 20% percentiles.
- fire people who don't perform
- they pay you for results - if you're great at sales, you shouldn't be bogged down by all the required paperwork
- Let people perform in their individuality. Instead of focusing on "team" focus on how that person can get things done in their individuality.
- Beware of self-professed team players. They mostly just want to hide behind a team because their work sucks
- Casual days are the worst idea ever - days where people can look like a slob and work like one too.
- Take the crap off the cubicle walls - make the office look like a place where people work
Overall this book was entertaining and insightful, and I recommend it. It's not overly academic or without personality like most personal development books. I like this guy.
I liked your report. The author doesn't seem to be big on Teams, which is interesting. Teams can bog down, but they might be important for interpersonal relations on the job. I think you have a great work ethic already. Keep reading!
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